Return/Refund Policy for FlexiGrip.pk

Thank you for shopping at FlexiGrip.pk. We strive to provide high-quality products and excellent customer service. In the event that you need to return or refund your purchase, please review our return/refund policy below.

14-Day Return Policy: We offer a 14-day return policy from the day of delivery for all purchases made on www.flexigrip.pk. If you are not completely satisfied with your purchase or have had a change of mind, you may be eligible for a return or refund.

Conditions for Return/Refund Eligibility: To be eligible for a return or refund, please ensure that the following conditions are met:

1. The product must be unused and in its original, sealed condition.
2. The return request must be initiated within 14 days from the day of delivery.
3. The original proof of purchase, such as the order number or receipt, must be provided.

Return Process: If you meet the eligibility criteria for a return or refund, please follow these steps:

1. Contact our customer support team via email at info@flexigrip.pk or via WhatsApp (Mon-Sat) between 9 am and 5 pm at +92 333 3155721 to initiate the return process.
2. Provide the required details, including your order number and reason for the return.
3. Our customer support team will guide you through the return process and provide you with the necessary instructions.
4. Pack the product securely in its original packaging, ensuring it is protected during transit.
5. Ship the package back to us using a reputable courier service, and remember to obtain a tracking number for reference.
6. Once we receive the returned product and verify its condition, we will initiate the refund or exchange process.

Refund Process: Upon receiving the returned product and confirming its eligibility for a refund, we will process the refund within 7 working days using the original payment method. Please note that the refund amount may exclude any shipping charges incurred during the initial purchase.

Damaged or Defective Products: If your product arrives in a damaged or defective condition, please report it to our customer support team within 48 hours of receiving the package from the courier. Contact us via email at info@flexigrip.pk or via WhatsApp at +92 333 3155721. We will guide you through the necessary steps to address the issue, which may include providing photographic evidence of the damage. We will work swiftly to resolve the situation and provide a replacement or refund, depending on the circumstances.

Non-Refundable Items: Certain items may be non-refundable, such as products that have been used, opened, or are not in their original condition. Additionally, any promotional or discounted items may not be eligible for a refund.

Contact Us: If you have any questions or concerns about our return/refund policy, please contact our customer support team via email at info@flexigrip.pk or via WhatsApp (Mon-Sat) between 9 am and 5 pm at +92 333 3155721. We are here to assist you and ensure your satisfaction with your FlexiGrip purchase.

Note: This return/refund policy is subject to change without prior notice. Please refer to the policy on our website at www.flexigrip.pk for the most up-to-date information.